Policies

Sunday and Holiday Emergency

If your child needs to be seen on a Sunday or Holiday, please try to call early in the day. A doctor is always on call to assist you. As with an after hours emergency, call us at (303) 442-2913 and press 6 to be connected to our answering service. Tell the operator that you have an emergency and then stay by and off the phone.

Poison Control

Poison control (800) 222-1222 provides excellent advice 24 hours a day.

Missed Appointments

Failure to cancel a visit or notice of less than 24 hours of being unable to attend an appointment may result in a charge to you. This charge can be as much as the equivalent of the total charge, which would have been applied. Insurance often will not cover this charge.

Financial

We are committed to providing you with the best possible care, and we are happy to discuss our professional fees with you at any time. Your clear understanding of our financial policy is important.

Full payment for services is due at the time the service is rendered unless other arrangements have been made with our office, which may include health insurance participation. We accept cash, personal checks, VISA, Mastercard, Discover and American Express.

The Pediatric Center is committed to controlling internal costs so that we are able to continue providing the best medical services possible without passing rising costs on to our patients. In order to do this The Pediatric Center employs the EasyPay system for outstanding patient owed balances. All responsible parties are required to give us a credit card number to be kept on file. This information is kept secured and encrypted. After we hear back from your insurance carrier any outstanding balance will be applied to your credit card and a receipt will be emailed to you.

Delinquent accounts may be referred to a collection agency. If your account is sent to collections your child will no longer be seen by any doctor in this office.

You are responsible for understanding the insurance policy you have chosen, and for providing our office with all necessary billing information. Please read the benefits of your individual policy. There are some services that may not be covered by your insurance. Payment is expected at the time of service for non-covered charges. Co-Payments are required at the time of service.

We participate with many insurance carriers and will gladly submit claims directly to them. We are unable to submit claims to those carriers with which we do not participate. In this situation, payment is due in full at the time of service and we will provide you with all the necessary forms so that you are able to request reimbursement from your insurance carrier directly. The following is a list of some of the plans with which we do NOT participate:

  • All Discount Cards
  • Anthem Blue Cross Blue Shield - Blue Priority (HMO only)
  • Blue Cross Blue Shield - out of state HMOs
  • Cigna HMO Exclusive - CU employees
  • CCN
  • Community Health Plan of the Rockies
  • Kaiser
  • United Healthcare NexusACO
  • United Charter Network
  • USA Life Network

The previous list is not all inclusive, but is instead a partial list of the most common carriers with which we do not participate. This list is subject to change. Please contact your insurance carrier with any questions.

If you have any questions about or are unable to meet the terms of our financial policy, please feel free to contact our Business Office at (303) 545-5679.

Transfers

When you move or leave our practice, one summary copy of your child's records will be sent without charge to whomever you designate. A written release of records is required. Please allow two weeks for delivery of record.